Shipping Policy
Last updated: 9 July 2026 · Applies to all orders placed on prospergene.com
01 Delivery Timeframes
Supplements & Skincare
Stocked items dispatched from our UK fulfilment hub within 1–2 business days of order confirmation.
United Kingdom
2–4
business days after dispatch
International
10–21
business days after dispatch
BSR-1 Smart Ring — Manufactured to Order
The BSR-1 is precision-manufactured individually for each customer. It is not a stocked item.
Estimated total delivery time
Approximately 30 days
from order confirmation to delivery at your address
This timeframe covers manufacturing (~25 days) and shipping (~5 days). You will receive a dispatch notification with full tracking details once your ring leaves our facility. One complimentary size exchange is available within 30 days of delivery.
02 Shipping Coverage
Countries served
We ship to 20+ countries worldwide, with a primary focus on the UK, Europe, Africa, and the Middle East. Coverage may vary by product.
Tracking
All orders receive full end-to-end tracking. Track your order at any time from your dashboard under "Order History."
03Delays & Customs
Delivery timeframes are estimates and may be affected by customs clearance, public holidays, carrier delays, or extreme weather. International shipments may be subject to local import duties and taxes, which are the responsibility of the recipient.
If your order has not arrived within the stated delivery window, please contact us at [email protected] and we will investigate immediately.
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